Hong Kong Feifei Technology Co., Limited
1. Order Processing
- All orders are processed within 2–4 business days after payment confirmation.
- Custom-made or personalized items may require additional processing time.
2. Shipping Methods & Delivery Time
- We provide international shipping via reliable courier services (e.g., DHL, FedEx, UPS).
- Estimated delivery time:
- Hong Kong & Mainland China: 3–5 business days
- Asia-Pacific: 5–8 business days
- Europe & Middle East: 7–12 business days
- North & South America: 7–15 business days
- Delivery times may vary depending on customs clearance and local regulations.
3. Shipping Fees
- Shipping costs are calculated based on destination, package weight, and insurance coverage.
- Final shipping charges will be displayed at checkout before completing your order.
4. Insurance & Packaging
- All shipments are fully insured to protect against loss or damage during transit.
- Products are securely packaged to ensure safe delivery, especially for gemstones, metals, watches, and jewelry.
5. Tracking Orders
- Once your order has been shipped, you will receive a tracking number via email to monitor the shipment status.
6. Customs, Duties & Taxes
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations.
- We are not responsible for delays caused by customs procedures.
7. Undeliverable Packages
- If a package is returned due to incorrect address or refusal to pay customs duties, the customer will be responsible for reshipping costs or any related fees.
8. Contact Us
For shipping-related inquiries, please contact us:
- Email: feifei0443@outlook.com
- Phone: +852 92451481
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
