Hong Kong Feifei Technology Co., Limited
1. Eligibility for Returns
- You may request a return within 14 days of receiving your order.
- Returned items must be in unused, original condition, with all tags, packaging, certificates, and accessories intact.
- Customized or personalized items, engraved jewelry, and special orders are non-refundable, unless defective or damaged upon arrival.
2. Return Process
- Contact us at feifei0443@outlook.com or call +852 92451481 within 14 days of delivery.
- Provide your order number, product details, and reason for return.
- Once approved, you will receive return instructions and shipping details.
3. Refunds
- Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
- Shipping fees, customs duties, and taxes are non-refundable.
- If the product is returned damaged or used, only a partial refund may be issued, or the refund may be declined.
4. Exchanges
- Exchanges are accepted only for defective or incorrect items.
- For other cases, please return the item and place a new order.
5. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).
- We recommend using insured and trackable shipping services, as we cannot guarantee receipt of returned items.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos as proof.
- We will arrange for replacement, repair, or refund at no additional cost.
7. Non-Returnable Items
- Customized or engraved jewelry
- Items purchased on clearance or final sale
- Gift cards and digital products
8. Contact Us
For refund or return inquiries, please contact:
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Email: feifei0443@outlook.com
Phone: +852 92451481
