1. What products do you offer?
We specialize in precious gemstones, metals, luxury watches, and fine jewelry. Our collections are carefully curated to ensure quality, authenticity, and timeless value.
2. Are your gemstones and jewelry authentic?
Yes. All our gemstones, metals, watches, and jewelry pieces are certified authentic and sourced from trusted suppliers to guarantee quality and reliability.
3. Do you provide certificates for gemstones and jewelry?
Yes. Most gemstones and jewelry items come with authenticity certificates from recognized gemological institutions.
4. How can I place an order?
Orders can be placed directly through our website or by contacting us via email (feifei0443@outlook.com) or phone (+852 92451481).
5. What payment methods do you accept?
We accept major international payment methods, including credit cards, bank transfers, and secure online payment gateways.
6. Do you ship internationally?
Yes, we provide worldwide shipping. Delivery times and costs vary depending on the destination.
7. What is your return & refund policy?
If you are not fully satisfied with your purchase, you may request a return or refund within 14 days of receiving the item, provided the product remains in its original condition. Please review our Refund & Return Policy for details.
8. How do you ensure safe shipping?
All orders are carefully packaged with insurance coverage to ensure products arrive safely and securely.
9. Do you offer customized jewelry services?
Yes. We provide custom design services for gemstones, jewelry, and watches to meet your unique preferences.
10. How can I contact customer service?
You can reach us via:
- Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
- Phone: +852 92451481
- Email: feifei0443@outlook.com
